Terms & Conditions
1 Introduction
(a) This website (www.outlet-eurotechlighting.co.nz) (Site) is operated by Eurotech Lighting Limited (Company Number 411068) (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products through the Site.
(b) These Terms apply to visitors and purchases via the Site only.
2 Use of the Site
(a) You accept these Terms by placing an order via the Site.
(b) When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:
(1) anything that would constitute a breach of an individual’s privacy or any other
legal rights;
(2) using the Site to defame, harass, threaten, menace or offend any person;
(3) using the Site for unlawful purposes;
(4) interfering with any user of the Site;
(5) tampering with or modifying the Site
(including by transmitting viruses and using trojan horses);
(6) using the Site to send unsolicited electronic messages;
(7) using data mining, robots, screen scraping or similar data gathering and
extraction tools on the Site; or
(8) facilitating or assisting a third party to do any of the above acts.
3 Orders
(a) You may order products from us as set out on the Site. If you place an order for products on our Site, you are making an order to purchase the product(s) for the price listed on the Site and any associated delivery fees or other applicable charges and taxes.
(b) We may, at our absolute discretion, accept or reject an order. If we need to reject your order, we will notify you within a reasonable time after your order is placed. Once we accept an order, a binding agreement is formed for the supply of products to you in accordance with these Terms.
(c) It is your responsibility to check the order details, including selected products, delivery details and pricing, before you submit your order through the Site.
(d) When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, the delivery and billing addresses and a description of what was ordered.
(e) All products on the Site are clearance stock with strictly limited availability. Stock may sell out without notice. We reserve the right to limit quantities available for order, and to remove and add products to the Site at any time.
(f) We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order.
4 Price and payments
(a) You must pay us the purchase price of each product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. All amounts are stated in New Zealand dollars and New Zealand GST (where applicable) will be set out separately.
(b) You must pay the Price upfront using one of the methods set out on the Site.
(c) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means.
If you make a payment by debit card or credit card, you warrant that you are
authorised to use the debit card or credit card to make the payment.
(d) The payment methods we offer are set out on the Site. We may offer payment through a third-party provider. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
(e) We may from time to time issue promotional discount codes for certain products on the Site.
(f) To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site.
(g) The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.
5 Delivery, title and risk
(a) If possible we will deliver the products to the delivery address you provide when making your order. We currently deliver to areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.
(b) Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.
(c) We deliver the products using a range of delivery methods. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the products at your premises.
(d) Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order.
6 Damaged or Missing Items
(a) Claims for products that arrive damaged or with parts missing must be lodged within 48 hours of delivery. To assist us in processing your claim, please email photos and details of the issue to info@eurotechlighting.co.nz.
(b) You should retain the product and packaging until receiving written instructions from us.
(c) Where we verify that a product is damaged, missing parts, or missing entirely, we will provide a replacement, repair or refund, at our discretion.
7 Warranties and New Zealand Consumer Law
(a) We do not accept returns for change of mind or other circumstances. All outlet products are clearance stock sold at discounted prices, and sales are final. However, you may have rights to a remedy under New Zealand consumer laws or our Warranty.
(b) Products purchased from our Site are supplied with a limited 12-month warranty covering failures due to defective materials or workmanship only (the Warranty). All Warranty claims must be supported by:
(1) Proof of purchase (invoice or receipt); and
(2) Evidence of professional installation by a qualified electrician.
(c) Our Warranty is normally a replacement warranty; however, as these are clearance items, replacement stock may not always be available. We reserve the right to provide an alternative product of the same or more value and specification or a refund at our discretion.
(d) We are not responsible for faults or damages caused by incorrect installation, modification, improper use, neglect, physical damage, electrical surges, or misuse.
(e) Where you return products to us under the Warranty or to seek a New Zealand consumer law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
(f) Where your claim is a valid claim under our Warranty or New Zealand consumer laws, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.
8 Limitations
(a) Despite anything to the contrary, to the maximum extent permitted by law:
(1) neither Party will be liable for Consequential Loss;
(2) each Party’s liability for any Liability under these Terms will be
reduced proportionately to the extent the relevant Liability was caused
or contributed to by the acts or omissions of the other Party, including
any failure by that Party to mitigate its losses;
(3) we have no liability for costs arising from the purchase, use or installation
of the products; and
(4) our aggregate liability for any Liability arising from or in connection with
the Terms (including the products and/or the subject matter of the Terms)
will be limited to, and must not exceed, the portion of the Price paid by you
to us for the products the subject of the relevant claim.
(b) You agree that any information contained on the Site and any materials provided with our products (collectively Materials) are provided for general information purposes only and do not take into account your personal circumstances.
9 Intellectual property
(a) You acknowledge and agree that any intellectual property (including copyright and trademarks) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us.
(b) We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.
(c) You must not, without our prior written consent:
(1) copy, in whole or in part, any of Our Intellectual Property;
(2) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast
or circulate any of Our Intellectual Property to any third party; or
(3) breach any intellectual property rights connected with the Site or the
products, including (without limitation) altering or modifying any of
Our Intellectual Property; causing any of Our Intellectual Property to
be framed or embedded in another website; or creating derivative works
from any of Our Intellectual Property.
(d) Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
(1) you do not assert that you are the owner of Our Intellectual Property;
(2) unless explicitly agreed by us in writing, you do not assert that you
are endorsed or approved by us;
(3)you do not damage or take advantage of our reputation, including
in a manner that is illegal, unfair, misleading or deceptive; and
(4) you comply with all other terms of these Terms.
10 General
(a) Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
(b) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
(c) Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided the Party seeking to rely on the benefit of this clause, as soon as reasonably practical, notified the other Party in writing about the Force Majeure Event and the extent to which it is unable to perform its obligations and uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event.
(d) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
(e) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
(f) Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
(g) Governing law: These Terms are governed by the laws of New Zealand. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New Zealand and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
(h) Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us.
11 Definitions
(a) Consequential Loss means, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise; any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, whether or not such loss or damage may reasonably be supposed to have been in the contemplation of the Parties at the time they entered into these Terms as the probably results of the relevant breach, act or omission, and/or, any real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data. The Parties agree that your obligation to pay us the Price under these Terms will not constitute “Consequential Loss”.
(b) Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control.
(c) Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgement (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.
For any questions and notices, please contact us at:
Eurotech Lighting Limited (Company Number 411068)
Email: info@eurotechlighting.co.nz
Last update: 1 October 2025